Grievance Redressal
Kakarvitta Multiple Campus is committed to maintaining a safe, fair, inclusive, and transparent academic environment. The Grievance Redressal Mechanism is established to address concerns, complaints, or grievances raised by students and stakeholders in a timely, impartial, and confidential manner, in accordance with institutional policies and procedures.
This mechanism ensures that grievances are handled with due respect, fairness, and accountability.
1. Objectives of the Grievance Redressal Mechanism
The Grievance Redressal Mechanism aims to:
Provide a structured and accessible platform for submitting grievances
Ensure fair, unbiased, and timely resolution of concerns
Protect the rights and dignity of students and stakeholders
Promote transparency, accountability, and institutional integrity
Strengthen trust between students and campus administration
2. Scope of Grievances
Grievances may relate to, but are not limited to, the following areas:
Academic matters and evaluation-related concerns
Examination and internal assessment issues
Scholarship and financial support processes
Library services, facilities, and access
Student discipline, conduct, and behavior
Administrative services and institutional processes
Harassment, discrimination, or unfair treatment
Infrastructure, safety, or campus facilities
3. Who Can Submit a Grievance
The following individuals may submit a grievance:
Enrolled students of Kakarvitta Multiple Campus
Former students (where applicable)
Parents or guardians (in justified cases)
Other stakeholders directly affected by campus-related matters
4. Procedure for Submitting a Grievance
Grievances may be submitted through the official Contact Form available on the campus website.
While submitting a grievance, the complainant is advised to:
Clearly describe the issue or concern
Provide relevant details, dates, and supporting information (if any)
Submit accurate contact information for communication
Anonymous grievances may be reviewed at the discretion of the campus authority, depending on the nature and seriousness of the issue.
5. Grievance Review & Resolution Process
Upon receipt of a grievance:
The grievance is formally recorded and acknowledged
The matter is reviewed by the designated Grievance Handling Authority or Committee
Additional information or clarification may be requested if necessary
The grievance is examined objectively, ensuring confidentiality and fairness
Appropriate recommendations or corrective actions are proposed
Every effort is made to resolve grievances within a reasonable timeframe, depending on the complexity of the issue.
6. Confidentiality & Protection
The campus ensures:
Confidential handling of all grievances
Protection against victimization or retaliation
Respect for the privacy and dignity of all parties involved
Information related to grievances is shared strictly on a need-to-know basis.
7. Responsibilities of Complainants
Complainants are expected to:
Submit grievances in good faith
Avoid false, misleading, or malicious complaints
Cooperate during the grievance review process
Respect institutional procedures and decisions
Misuse of the grievance mechanism may result in appropriate action as per campus rules.
8. Appeal & Further Action
If a complainant is not satisfied with the resolution, the matter may be escalated to the appropriate higher authority within the campus, as per institutional procedures.
The decision taken by the competent authority after due review shall be considered final.
9. Important Notes
- Students are advised to follow related campus policies, including the Student Code of Conduct, Examination & Internal Assessment System, and Scholarship & Financial Support framework while submitting grievances.
- Grievance-related updates, notices, or procedural changes are communicated through official channels such as the Notice Board.
10. Policy Authority & Updates
This Grievance Redressal Mechanism is implemented in accordance with the approved Grievance Procedures (2081) and the Campus Bidhan of Kakarvitta Multiple Campus.
The policy is subject to revision based on institutional requirements and applicable regulations. Stakeholders are encouraged to stay informed through official notices.
Conclusion
Kakarvitta Multiple Campus is committed to resolving grievances in a fair, transparent, and respectful manner. The Grievance Redressal Mechanism serves as an essential component of institutional accountability and student welfare.